Refund and Cancellation Policy

Effective Date: May 21, 2025

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed at PhoneBizz.com, operated by M/S SHIBU ENTERPRISES.

1. Order Cancellation

Customers may request order cancellations within 12 hours of placing the order or before the item is shipped, whichever is earlier. To cancel your order, please contact us immediately at business@phonebizz.com.

Once an order has been shipped, it cannot be cancelled.

2. Refund Policy

Refunds are processed under the following conditions:

• You received a defective, damaged, or incorrect product.
• The product was lost in transit and could not be delivered.
• The order was cancelled before shipping.

To request a refund, contact us at business@phonebizz.com within 48 hours of receiving the product, along with order details and photographic evidence if applicable.

3. Return and Replacement

We offer replacement for defective or damaged products. To initiate a return or replacement, the item must be:

• Unused and in its original condition
• In the original packaging with all accessories
• Reported within 48 hours of delivery

We will arrange for the product pickup or guide you through the return process based on your location.

4. Refund Processing Time

Once your return is approved, the refund will be processed within 5-7 business days to the original method of payment. Processing time may vary depending on your bank or payment provider.

5. Non-Refundable Items

Refunds will not be provided in the following cases:

• Product returned without original packaging or accessories
• Products damaged due to misuse or mishandling
• Requests made after the return window has closed

6. Contact Us

For refund or cancellation inquiries, please contact us:

M/S SHIBU ENTERPRISES
Email: business@phonebizz.com
Website: https://phonebizz.com